Replacement Policy

At ITZ CONFIDENTIAL, every case file is carefully checked and packed before dispatch. We want you to receive your case in proper condition and exactly as ordered.

Please read the following policy carefully before placing your order.

1. When Can I Request a Replacement?

A replacement may be requested in the following situations:

A. Damaged Product

If your case file arrives damaged, torn, broken, or otherwise physically damaged during delivery, you may contact us to request a replacement.

To help us verify the issue, please provide:

• Your order number

• Clear photographs of the damaged product

• Photographs of the packaging received

• A short video, if required, showing the condition of the product

Our team will review the information provided and guide you through the replacement process.

B. Wrong Case Received

If you receive a different case from the one you ordered, please contact our support team with your order details and photographs of the case received.

After verification, our team will assist you with the replacement.

2. Refunds

ITZ CONFIDENTIAL does not offer a standard return or refund policy.

If you believe your order requires a refund due to a specific issue, please contact our customer support team with your order details and the reason for your request.

Our team will review the circumstances and, where applicable, provide the best possible resolution on a case-by-case basis.

A refund is not guaranteed and will depend on the specific circumstances of the order and applicable requirements.

3. How to Request a Replacement

If you believe your order qualifies for a replacement, please contact our customer support team with:

Order Number:
Name:
Reason for Replacement:
Photos/Videos of the Product:

Our team will review your request and provide further instructions.

Please do not send the product back without contacting us first.

4. Need Further Assistance?

If you require any further assistance regarding your order, replacement, refund, or any other issue, please reach out to our customer support team on WhatsApp:

WhatsApp: chat with us on WhatsApp

Our team will review your concern and provide the best possible assistance.

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Note: This policy applies to purchases made through the official ITZ CONFIDENTIAL website and is subject to applicable consumer protection laws and regulations.